[rt-users] how to add members to user defined group in RT

Nicholas Clark nick at ccl4.org
Wed Aug 15 08:19:29 EDT 2007

On Wed, Aug 15, 2007 at 05:24:54PM +0530, Akila Amarathunga wrote:
> Hi Mathew,
> I think there's bit of a misunderstanding ...
> Lets take the following scenario.. 
> I want to create a queue call 'system1'. Also I want to create some
> non-privilege user who can access only this queue. They have rights to
> create, close and reply to tickets.
> And I like to put them group call 'sys1_grp' and assign that group to
> 'system1' queue. 
> But my problem when I try to add members to the 'sys1_grp'.. RT shows
> only the privilege users that are already created in the system. It
> doesn't show the non-privilege users I created.. 
> So how can I do this in RT ? Is this a bug ?

I think that I sent a patch to the devel list to allow this.
(It's a limitation of the web interface, rather than something prohibited
by the underlying APIs).

I'm not sure what happened. I think that it wasn't the right time to apply
it as 3.6.4 was about to be released.

Nicholas Clark

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