[rt-users] how to add members to user defined group in RT

Akila Amarathunga akila at wso2.com
Wed Aug 15 09:27:41 EDT 2007

Hi Nicholas,

Is possible to find the patch that you have mentioned ?


On Wed, 2007-08-15 at 13:19 +0100, Nicholas Clark wrote:
> On Wed, Aug 15, 2007 at 05:24:54PM +0530, Akila Amarathunga wrote:
> > Hi Mathew,
> > 
> > I think there's bit of a misunderstanding ...
> > 
> > Lets take the following scenario.. 
> > 
> > I want to create a queue call 'system1'. Also I want to create some
> > non-privilege user who can access only this queue. They have rights to
> > create, close and reply to tickets.
> > And I like to put them group call 'sys1_grp' and assign that group to
> > 'system1' queue. 
> > But my problem when I try to add members to the 'sys1_grp'.. RT shows
> > only the privilege users that are already created in the system. It
> > doesn't show the non-privilege users I created.. 
> > So how can I do this in RT ? Is this a bug ?
> I think that I sent a patch to the devel list to allow this.
> (It's a limitation of the web interface, rather than something prohibited
> by the underlying APIs).
> I'm not sure what happened. I think that it wasn't the right time to apply
> it as 3.6.4 was about to be released.
> Nicholas Clark
Akila Amarathunga
Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/
email: akila at wso2.com; cell: +94 71 682 9488; fax: 0112424303

"Oxygenating the Web Service Platform."
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