[rt-users] how to add members to user defined group in RT

[Baytalskiy, Sal]

You're right.

Search is only at Confifguration -> Users.

Well, the way I have it set up is like this:

All non-priveleged users are already part of that Non-priveleged group.
So I gave them a ShowTicket and a SeeQueue rights for all queues so that
they can see any ticket they submitted in any queue in their basic RT
interface.
I guess you wanted a more granular control of non-priveleged users... 


Thanks !
Sal Baytalskiy
DBG CTO Middleware
201-469-8459
9732550790 at vtext.com
MW-OnCall: 973-255-0789

-----Original Message-----
From: Akila Amarathunga [mailto:akila at wso2.com] 
Sent: Wednesday, August 15, 2007 8:17 AM
To: Baytalskiy, Sal
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] how to add members to user defined group in RT

Hi Sal,

I went to configuration-> Groups-> 'sys1_grp'-> Members

but there's no search section for users :( ..

Thanks,
Akila

On Wed, 2007-08-15 at 07:09 -0500, Baytalskiy, Sal wrote:
> What you should do is do a search for each non-priveleged user id 
> while at the screen for adding users to a group.
> There's a search section right below the user id listing.
> 
> That is the only way to display non-priveleged users in RT.
> 
> 
> Thanks !
> Sal Baytalskiy
> DBG CTO Middleware
> 201-469-8459
> 9732550790 at vtext.com
> MW-OnCall: 973-255-0789
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Akila 
> Amarathunga
> Sent: Wednesday, August 15, 2007 7:55 AM
> To: Mathew Snyder
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] how to add members to user defined group in RT
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com Commercial support:
> sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
--
Akila Amarathunga
Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/
email: akila at wso2.com; cell: +94 71 682 9488; fax: 0112424303

"Oxygenating the Web Service Platform."