[rt-users] Changing Ticket Id Sequence No

iontrance iontrance at gmail.com
Thu Aug 16 12:28:40 EDT 2007


I've searched several times through the mailing lists and was wondering if  
it is possible to change the start number for the ticket ids?  For  
example, we'll be migrating from one system to RT but we'd like to keep  
the last sequence on the old system, 115835, and start with RT at ticket  
id 115836. Is this possible?

On a slightly related note, could one embed today's date in $rtname - akin  
to OTRS, e.g. [Ticket#20070816000001] - and parse out the ticket id via  
regex when needed? If I am not misreading it, I believe this is in the  
release notes of 3.6.4 (Subject: [not-rtname-token-that-match-re  
#{ $Ticket->id }])... Is this achieved with EmailSubjectTagRegex where I  
would parse out only the ticket id?

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