[rt-users] Chart grouped by priority

Jason Fenner jfenner at vitamix.com
Thu Aug 16 17:18:05 EDT 2007

I wanted to update the list that I solved my own problem.

To do this, you simply need to build a query and then build a graph from 
it with any group by.
Then, once the graph is displayed, edit the URL.  Locate at the end of 
the URL a parameter named: PrimaryGroupBy
Change that parameter to the desired group by.  In this case, I used: 

That is how I got the graph I desired.

Good Luck

Jason Fenner wrote:
> I am trying to be able to create charts grouped by priority.  So far I 
> have not found how to do this.   Can anyone give me any clues as to 
> how to do that?
> What I am doing is building a query in ticket search.  Then, at the 
> lower right hand corner of the screen there are drop downs to create 
> charts grouped by certain things.  However, one of the options is not 
> Priority.  I'd like to add that, but haven't seen where to do it yet.
> Thanks in advance!
> --Jason
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