[rt-users] Limit DeleteTicket Rights

[Michele Hershey]

Yes, but I believe that since DeleteTicket is already separate, it 
should not be included within other rights , as it may be a bug.


Kenneth Crocker wrote:
> Michele,
>
>
>     To take it a bit further, perhaps the ability to change a status 
> or queue should be separate rights as well?
>
>
> Kenn
> LBNL
>
> Michele Hershey wrote:
>> I'm finding the "opposite" fixes....I ahve the s same issue as 
>> bill at daze.net
>> ========
>>
>> Hello,
>>
>> Using RT 3.6.3, does anyone know how to globally deny DeleteTicket 
>> privelege
>> to a user?
>>
>> We have users with the following privs assigned on a per queue basis:
>>
>> ModifyTicket
>> OwnTicket
>> ShowTicket
>> ShowTicketComments
>> Watch
>> WatchAsAdminCc
>>
>> We are having problems with users "accidently" deleting tickets that
>> should not be deleted.  So we have a new policy where a select few users
>> are assigned the task of deleting tickets and all other users should 
>> never
>> delete tickets.  I would like to enforce this via privs, however I don't
>> see how to do it.
>>
>> Any ideas?
>>
>> Thanks!
>>
>> Michele
>>
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>

-- 
Michele Hershey, Contractor
MHPCC HPC Systems Analyst
michele.hershey.ctr at mhpcc.hpc.mil
808.879.5077 X243
http://www.mhpcc.hpc.mil