[rt-users] how to add members to user defined group in RT

[Akila Amarathunga]

Hi Guys,

I configured RT 3.6.4 but the problem i mentioned exists on this version too :( ..

Only work around i found was to create user with admin privileges and add the user to the group and strip off the admin admin privileges..

Thanks,
Akila


On Wed, 2007-08-15 at 17:24 +0530, Akila Amarathunga wrote:
> Hi Mathew,
> 
> I think there's bit of a misunderstanding ...
> 
> Lets take the following scenario.. 
> 
> I want to create a queue call 'system1'. Also I want to create some
> non-privilege user who can access only this queue. They have rights to
> create, close and reply to tickets.
> And I like to put them group call 'sys1_grp' and assign that group to
> 'system1' queue. 
> But my problem when I try to add members to the 'sys1_grp'.. RT shows
> only the privilege users that are already created in the system. It
> doesn't show the non-privilege users I created.. 
> So how can I do this in RT ? Is this a bug ?
> 
> Thanks,
> Akila
> 
> 
> On Wed, 2007-08-15 at 07:31 -0400, Mathew Snyder wrote:
> > Only privileged users can be assigned rights.  As far as the queue goes, you
> > don't assign them to groups.  You have to assign a group to a queue.
> > 
> > Keep up with me and what I'm up to: http://theillien.blogspot.com
> > 
> > 
> > Akila Amarathunga wrote:
> > > Hi All,
> > > 
> > > I created a user defined group in RT and tried to add non-privilege
> > > users to it. But when i go to the group->Members tab it shows only the
> > > privilege users in the system. 
> > > 
> > > What I like to do his create user defined group and assign a particular
> > > queue to it.. After that I want to add users to the group and those
> > > users can only have limited number of rights...
> > > 
> > > Shouldn't RT show the all the users in the system so that admin can add
> > > required users to the group?
> > > 
> > > Is this a bug in RT? (I'm using RT 3.6.1)
> > > 
> > > Is it possible ti achieve what I have mention above?
> > > 
> > > Thanks,
> > > Akila
> > > 
> > > 
> > > 
> > > 
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-- 
Akila Amarathunga
Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/
email: akila at wso2.com; cell: +94 71 682 9488; fax: 0112424303

"Oxygenating the Web Service Platform."
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