[rt-users] RT3.6 new install, URL format with no fqdn in "at a glance", other pages fine.

[aaron at thunderbirdbroadband.net]

A little more information that I just discovered. On the “At a glance/Home”
page view, the hyperlink in the ticket number is correct, but the one in the
title (which I was trying to use) is not. I found a similar problem in the
archives, but no responses.

 

I also saw in the archives that someone had the opposite problem after an
upgrade. In that case, the at a glance page rendered links properly, but the
other search results pages gave the HYPERLINK
"http://ticket/display"http://ticket/display problem. In that users case,
changing the DefaultSearchResultFormat in the RT_Config file took care of
the problem, but not in my case. Apparently the at a glance page does not
use the value.

 

   _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
aaron at thunderbirdbroadband.net
Sent: Sunday, August 19, 2007 4:04 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT3.6 new install,URL format with no fqdn in "at a
glance", other pages fine.

 

Hello,

 

I have a new install of RT 3.6 on ubuntu 7.04 running ISPConfig and Cacti
with Apache 2 and fast cgi. Mysql for the database, postfix for mail.

 

The hyperlinks generated for viewing tickets from the “At a Glance” or
“home” page do not include the fully qualified domain name (HYPERLINK
"http://ticket/display.html"http://ticket/display.html?..). The Simple
search and tickets views from the top nav are renedering urls correctly. It
seems that the 10 highest priority tickets and the 10 newest unowned tickets
views have this problem, though the default quick search “general” and the
other pages do not have the problem.

 

I have checked the settings in the RT_Config and have the following
settings:

WebPath, “”

WebBaseURL, HYPERLINK
"http://support.mydomain.com:$WebPort/"http://support.mydomain.com:$WebPort

DefaultSearchResultFormat, ‘<B><A HREF=”$RT::WebPath/Ticket/Display…….’

 

The odd thing is that the search result formatting works on all pages except
the home page/at a glance.

 

I am hoping that one of you are familiar with the difference between those
pages and where I may need to look for making adjustments.

 

Regards,

 

Aaron Sallade


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