[rt-users] RT3.6 new install, URL format with no fqdn in "at a glance", other pages fine.

[aaron at thunderbirdbroadband.net]

Hello,

 

I have a new install of RT 3.6 on ubuntu 7.04 running ISPConfig and Cacti
with Apache 2 and fast cgi. Mysql for the database, postfix for mail.

 

The hyperlinks generated for viewing tickets from the “At a Glance” or
“home” page do not include the fully qualified domain name (HYPERLINK
"http://ticket/display.html"http://ticket/display.html?..). The Simple
search and tickets views from the top nav are renedering urls correctly. It
seems that the 10 highest priority tickets and the 10 newest unowned tickets
views have this problem, though the default quick search “general” and the
other pages do not have the problem.

 

I have checked the settings in the RT_Config and have the following
settings:

WebPath, “”

WebBaseURL, HYPERLINK
"http://support.mydomain.com:$WebPort/"http://support.mydomain.com:$WebPort

DefaultSearchResultFormat, ‘<B><A HREF=”$RT::WebPath/Ticket/Display…….’

 

The odd thing is that the search result formatting works on all pages except
the home page/at a glance.

 

I am hoping that one of you are familiar with the difference between those
pages and where I may need to look for making adjustments.

 

Regards,

 

Aaron Sallade


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