[rt-users] Need help referencing custom fields in CreateTicket template

davidturnau daveturnau at hotmail.com
Thu Aug 23 18:09:47 EDT 2007

I have a Create Ticket scrip that works until I try to reference a custom
field. The template looks like this:

===Create-Ticket: hardware
Queue: Hardware
Subject: {$Ticket->FirstCustomFieldValue('Product');} 

The Custom Field "Product" exists and is applied to queue that the scrip is
running in. I have set the 'see', 'modify' and 'admin' rights for everyone. 

The worst part is that this was working fine yesterday and today it is
failing. I have tried many options to set this value that I have found on
this mailing list and I still can't get it to work.

My RT version is 3.4.4
My server is running Ubuntu 6.10
The syslog error is:
Aug 23 13:08:29 support-server RT: Exiting subroutine via next at
/usr/share/request-tracker3.4/lib/RT/Action/CreateTickets.pm line 980.

Any suggestions would be greatly appreciated.
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