[rt-users] Need help referencing custom fields in CreateTicket template

[Gene LeDuc]

Hi David,

Try turning your logging level up to Debug (in RT_SiteConfig.pm) and then 
see what turns up in rt.log.  Remember to restart your web server so the 
change takes effect.

Regards,
Gene

At 03:09 PM 8/23/2007, davidturnau wrote:

>I have a Create Ticket scrip that works until I try to reference a custom
>field. The template looks like this:
>
>===Create-Ticket: hardware
>Queue: Hardware
>Subject: {$Ticket->FirstCustomFieldValue('Product');}
>
>The Custom Field "Product" exists and is applied to queue that the scrip is
>running in. I have set the 'see', 'modify' and 'admin' rights for everyone.
>
>The worst part is that this was working fine yesterday and today it is
>failing. I have tried many options to set this value that I have found on
>this mailing list and I still can't get it to work.
>
>My RT version is 3.4.4
>My server is running Ubuntu 6.10
>The syslog error is:
>Aug 23 13:08:29 support-server RT: Exiting subroutine via next at
>/usr/share/request-tracker3.4/lib/RT/Action/CreateTickets.pm line 980.
>(/usr/share/request-tracker3.4/lib/RT.pm:287)
>
>Any suggestions would be greatly appreciated.
>--
>View this message in context: 
>http://www.nabble.com/Need-help-referencing-custom-fields-in-CreateTicket-template-tf4320089.html#a12302188
>Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University