[rt-users] Need help referencing custom fields in CreateTicket template

Gene LeDuc gleduc at mail.sdsu.edu
Thu Aug 23 18:17:24 EDT 2007

Hi David,

Try turning your logging level up to Debug (in RT_SiteConfig.pm) and then 
see what turns up in rt.log.  Remember to restart your web server so the 
change takes effect.


At 03:09 PM 8/23/2007, davidturnau wrote:

>I have a Create Ticket scrip that works until I try to reference a custom
>field. The template looks like this:
>===Create-Ticket: hardware
>Queue: Hardware
>Subject: {$Ticket->FirstCustomFieldValue('Product');}
>The Custom Field "Product" exists and is applied to queue that the scrip is
>running in. I have set the 'see', 'modify' and 'admin' rights for everyone.
>The worst part is that this was working fine yesterday and today it is
>failing. I have tried many options to set this value that I have found on
>this mailing list and I still can't get it to work.
>My RT version is 3.4.4
>My server is running Ubuntu 6.10
>The syslog error is:
>Aug 23 13:08:29 support-server RT: Exiting subroutine via next at
>/usr/share/request-tracker3.4/lib/RT/Action/CreateTickets.pm line 980.
>Any suggestions would be greatly appreciated.
>View this message in context: 
>Sent from the Request Tracker - User mailing list archive at Nabble.com.
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Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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