[rt-users] Sending reply to the requester only on action by owner

[Liam R. MacInnes]

Hello

RT 3.6.1 is there any way to only send email from the Owner back to the requestor? Eg, the problem I'm having is if I CC someone else a response to the ticket. Example a requester and their boss as a CC If the boss replies I don't necessicarily want that going to the requester. Default appears to be a "reply all" kind of behavior.

Cheers,

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