[rt-users] Sending reply to the requester only on action by owner

Helmuth Ramirez HelmuthRamirez at compupay.com
Fri Aug 24 14:23:20 EDT 2007

You could always just 'comment' a response to the 'boss', when they reply, it will be put as a comment andwont go to the requestor, just you.

-----Original Message-----
From: Liam R. MacInnes <LMacInnes at stargate.ca>
Sent: Friday, August 24, 2007 2:17 PM
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Subject: [rt-users] Sending reply to the requester only on action by owner


RT 3.6.1 is there any way to only send email from the Owner back to the requestor? Eg, the problem I'm having is if I CC someone else a response to the ticket. Example a requester and their boss as a CC If the boss replies I don't necessicarily want that going to the requester. Default appears to be a "reply all" kind of behavior.




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