[rt-users] RT stops sending mails to ticket requestors

Christopher Kunz chrislist at de-punkt.de
Fri Aug 24 14:36:20 EDT 2007


Hi,

System groups:
Everyone: CreateTicket
Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch
Requestor: CreateTicket, ModifyTicket, ReplyToTicket, ShowOutgoingEmail, Watch

No user-defined groups with special privileges exist.

For the problematic queue:
Everyone: CommentOnTicket, CreateTicket, ReplyToTicket

I really can't see any more privileges that might collide with the reply to the
ticket requestor, however the fact that only new requestors receive a reply
points into that direction I think...

Any idea on how to debug that? The debug log just says "no recipient found, not
sending" on one of the "problematic" cases, but it doesn't say why...

Regards,

--ck

PS: And sorry for the resend.

-- 
http://www.de-punkt.de   [ chris at de-punkt.de ]    http://www.stormix.de
PHP-Anwendungen sind gefährdet! SQL-Injection, XSS, Session-Angriffe,
CSRF, Commandshells, Response Splitting,... böhmische Dörfer? Dann gleich
"PHP-Sicherheit" direkt beim Verlag vorbestellen! http://www.php-sicherheit.de/



More information about the rt-users mailing list