[rt-users] RT stops sending mails to ticket requestors

Kenneth Crocker KFCrocker at lbl.gov
Fri Aug 24 15:03:44 EDT 2007


	Did you happen to modify the scrip to do a "notify" instead of an 
"autoreply"? A notify will not send an E_mail to the requestor if the 
requestor is the creator of the ticket, an autoreply will.


On 8/24/2007 11:36 AM, Christopher Kunz wrote:
> Hi,
> System groups:
> Everyone: CreateTicket
> Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch
> Requestor: CreateTicket, ModifyTicket, ReplyToTicket, ShowOutgoingEmail, Watch
> No user-defined groups with special privileges exist.
> For the problematic queue:
> Everyone: CommentOnTicket, CreateTicket, ReplyToTicket
> I really can't see any more privileges that might collide with the reply to the
> ticket requestor, however the fact that only new requestors receive a reply
> points into that direction I think...
> Any idea on how to debug that? The debug log just says "no recipient found, not
> sending" on one of the "problematic" cases, but it doesn't say why...
> Regards,
> --ck
> PS: And sorry for the resend.

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