[rt-users] Best ways to create a web based ticket submission without login?

Gene LeDuc gleduc at mail.sdsu.edu
Thu Aug 30 17:33:06 EDT 2007

Hi Thierry,

As Robert suggested, let your web app validate the data and then send RT a 
formatted e-mail.

If you need to track data using custom fields, write an On Create scrip 
that parses the e-mail (easy, because it's in your defined format) and 
fills in your custom fields.  If you don't have custom fields, you probably 
don't even need any custom scrips.  If that's all the automation you need 
and you don't want the user to be able to access the ticket using RT, it's 
very simple.


At 12:51 PM 8/30/2007, Thierry Thelliez wrote:
>How would you create a web form that will be used by users that do not
>have an RT account?
>The self service interface is simple but I need something even
>simplier: users fill a form and press submit. That's all. No
>authentication, No ticket list. On the form they should fill several
>custom fields including a way to identify them back (name, email). The
>only thing they need to see is a ticket submission page.
>Behind the scene this form will populate an RT ticket for a predefined
>queue and another group of users will process the requests/tickets.
>How should I get started with these requirements?
>Thierry Thelliez
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Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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