[rt-users] newest unowned tickets not including open

[Drew Barnes]

I use this so that people can the ten newest in each queue they have
rights to.
http://wiki.bestpractical.com/view/TicketsPerQueue


Liam R. MacInnes wrote:
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sam Tilders
>> Sent: Thursday, August 30, 2007 2:56 AM
>> To: RT-Users
>> Subject: Re: [rt-users] newest unowned tickets not including open
>>     
>
>   
>> On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote:
>>     
>>> My problem is with the "10 newest unowned tickets" display on the user
>>> homepage.
>>>
>>> The top 10 never shows "open" tickets owned by "Nobody", however when
>>> I look at the search by clicking on the section title it shows the
>>> query is
>>>       
>
>   
>> Nevermind folks... I figured out what was happening.
>>     
>
>   
>> There's another queue that the user doesn't have access to see...
>> however, when the "10 newest unowned tickets" does it's query it includes this other queue... so by the time the top 10
>> has been filtered and tickets with no access have been remember, the "10 newest unowned tickets" only shows a couple of
>> tickets. In some cases it can even be empty despite the queue having heaps of tickets.
>>     
>
>   
>> --
>> --
>> Sam Tilders
>> sam at jovianprojects.com.au
>> (Move to Jupiter)
>>     
>
>
> Did you find a way to work around this? I'm having the same problem but no one answers when I ask about it. :p
>
>
> --
> Liam MacInnes
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