[rt-users] newest unowned tickets not including open

Liam R. MacInnes LMacInnes at stargate.ca
Thu Aug 30 15:42:24 EDT 2007

>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sam Tilders
>Sent: Thursday, August 30, 2007 2:56 AM
>To: RT-Users
>Subject: Re: [rt-users] newest unowned tickets not including open

>On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote:
>> My problem is with the "10 newest unowned tickets" display on the user
>> homepage.
>> The top 10 never shows "open" tickets owned by "Nobody", however when
>> I look at the search by clicking on the section title it shows the
>> query is

>Nevermind folks... I figured out what was happening.

>There's another queue that the user doesn't have access to see...
>however, when the "10 newest unowned tickets" does it's query it includes this other queue... so by the time the top 10
>has been filtered and tickets with no access have been remember, the "10 newest unowned tickets" only shows a couple of
>tickets. In some cases it can even be empty despite the queue having heaps of tickets.

>Sam Tilders
>sam at jovianprojects.com.au
>(Move to Jupiter)

Did you find a way to work around this? I'm having the same problem but no one answers when I ask about it. :p

Liam MacInnes

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