[rt-users] RT stops sending mails to ticket requestors

[Christopher Kunz]

Hi,

I really need a solution to this problem ASAP, our complete ticketing has ground
to a halt. How can it happen that only a completely new requestor (not known to
RT before) receives the initial autoreply and all correspondence via e-mail, but
all known requestors don't receive anything *at all*?

Without RT sending responses to requestors, it has no use for our organization
at all, I really need this fixed...

Thanks,

--ck

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