[rt-users] RT stops sending mails to ticket requestors

Gene LeDuc gleduc at mail.sdsu.edu
Fri Aug 31 12:24:42 EDT 2007


Stick some debugging statements in your scrip and examine the log.

my $requestors = <code for getting requestors goes here>
$RT::Logger->debug("Scrip 43 Cleanup: Requestor list is: $requestors");


At 01:51 AM 8/31/2007, Christopher Kunz wrote:
>Hi,
>
>I really need a solution to this problem ASAP, our complete ticketing has 
>ground
>to a halt. How can it happen that only a completely new requestor (not 
>known to
>RT before) receives the initial autoreply and all correspondence via 
>e-mail, but
>all known requestors don't receive anything *at all*?
>
>Without RT sending responses to requestors, it has no use for our organization
>at all, I really need this fixed...
>
>Thanks,
>
>--ck
>
>--
>http://www.de-punkt.de   [ chris at de-punkt.de ]    http://www.stormix.de
>PHP-Anwendungen sind gefährdet! SQL-Injection, XSS, Session-Angriffe,
>CSRF, Commandshells, Response Splitting,... böhmische Dörfer? Dann gleich
>"PHP-Sicherheit" direkt beim Verlag vorbestellen! 
>http://www.php-sicherheit.de/
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Community help: http://wiki.bestpractical.com
>Commercial support: sales at bestpractical.com
>
>
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>Buy a copy at http://rtbook.bestpractical.com


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 




More information about the rt-users mailing list