[rt-users] Difference between a ticket AdminCc and queue AdminCc

[Todd Chapman]

They are treated equally when making ACL and email decisions.

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On 12/3/07, slamp slamp <slackamp at gmail.com> wrote:
> Is there a way to distinguish if the AdminCc belongs to the ticket
> AdminCc or the queue AdminCc? Are they the same?
>
> We have an AdminCc group for a queue.
>
> We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
>
> If I create a Scrip that says notify AdminCc on correspond, will RT
> send to the ticket AdminCc or the queue AdminCc?
>
> I don't know if I am making any sense but please help me clear this up.
>
>
> currently all corresponders are added as Cc's and they show up in the
> customers Cc list which we do not want. How can we avoid this?
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