[rt-users] Difference between a ticket AdminCc and queue AdminCc

[Kenneth Crocker]

Todd,


	Your reply made me think. If I have a queue watcher Admincc set up with 
the right to "AdminQueue", does your answer mean that if I add a name to 
the TICKET AdminCc that this person will now have the right to 
"AdminQueue"? I don't think that is right. I do not think that the ACL 
is the same. email yes. Unless you are referring to ACL decisions ABOUT 
email, then I agree.


Kenn
LBNL

On 12/3/2007 7:46 AM, Todd Chapman wrote:
> They are treated equally when making ACL and email decisions.
> 
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> On 12/3/07, slamp slamp <slackamp at gmail.com> wrote:
>> Is there a way to distinguish if the AdminCc belongs to the ticket
>> AdminCc or the queue AdminCc? Are they the same?
>>
>> We have an AdminCc group for a queue.
>>
>> We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
>>
>> If I create a Scrip that says notify AdminCc on correspond, will RT
>> send to the ticket AdminCc or the queue AdminCc?
>>
>> I don't know if I am making any sense but please help me clear this up.
>>
>>
>> currently all corresponders are added as Cc's and they show up in the
>> customers Cc list which we do not want. How can we avoid this?
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> _______________________________________________
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> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
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> 
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