[rt-users] Bug or Feature - Resolved Date sticky

[Jesse Vincent]

On Mon, Dec 03, 2007 at 11:23:36AM -0500, Stephen Turner wrote:
> One of our users reported a "bug" - if a resolved ticket is 
> re-opened, the "Closed" remains set to the date of the original 
> resolution. I can't make my mind up whether this is a bug or a 
> feature. Does anyone have an opinion on this?

It does generally seem to be useful to me. "Find all open tickets with a
resolved date" will tell me what's been reopened ;)

> 
> Thanks,
> Steve
> 
> 
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> MIT Information Services and Technology (IS&T)
> 
> 
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