[rt-users] how to limit create ticket permission to particular email domain

[Gene LeDuc]

Hi Tom,

I don't think RT lets you do permissions that way.  The way I handle a 
similar situation is I use the OnCreate scrip to check the address (in the 
Prep Action code) and then delete the ticket 
("$self->TicketObj->SetStatus('deleted');") and return 0 if it's not an 
allowed address.

Regards,
Gene

At 12:45 PM 12/4/2007, Tom H wrote:
>Hi,
>
>I was wondering whether its possible to allow everybody with an address
>like me at mycompany.com to create tickets, and reject everyone else.
>(rather than give everyone the create ticket permission)
>
>Thanks,
>
>Tom


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University