[rt-users] Problem in canned reply

[Jesse Vincent]

On Tue, Dec 04, 2007 at 10:18:20AM -0500, Stephen Turner wrote:
> At Tuesday 12/4/2007 09:57 AM, Nuno Fernandes wrote:
> >No.. it wasn't. It works now.. thanks!! :)
> >I didn't find any info on the first line being blank. Where did you find 
> >it?
> >
> >Best regards,
> >Nuno Fernandes
> 
> It's a bit obscure - there's a mention of it in 
> http://wiki.bestpractical.com/view/Template . The real requirement is 
> a blank line between mail headers and the message body in the 
> complete mail message assembled by RT from your template plus other 
> stuff RT adds. RT will put mail headers before your template - so if 
> your template itself contains headers, you need a blank line between 
> your headers and the body. If your template has no headers, the first 
> line must be blank.

That's not _quite_ it. If the template has no headers and the first line
contains a :, then the first line must be blank. Otherwise, RT can't
tell the difference and tries to make it a header

jesse
> Steve
> 
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