[rt-users] Problem in canned reply

[Stephen Turner]

At Tuesday 12/4/2007 04:56 PM, Jesse Vincent wrote:


> > It's a bit obscure - there's a mention of it in
> > http://wiki.bestpractical.com/view/Template . The real requirement is
> > a blank line between mail headers and the message body in the
> > complete mail message assembled by RT from your template plus other
> > stuff RT adds. RT will put mail headers before your template - so if
> > your template itself contains headers, you need a blank line between
> > your headers and the body. If your template has no headers, the first
> > line must be blank.
>
>That's not _quite_ it. If the template has no headers and the first line
>contains a :, then the first line must be blank. Otherwise, RT can't
>tell the difference and tries to make it a header
>
>jesse

Jesse,

I'm finding that a template with no headers _always_ has to have the 
first line blank (vanilla RT 3.6.5). Otherwise I get:

error:    couldn't parse head; error near: First line not blank

  Am I missing something?

Thanks,
Steve