[rt-users] Problem in canned reply

[Jesse Vincent]

> >That's not _quite_ it. If the template has no headers and the first line
> >contains a :, then the first line must be blank. Otherwise, RT can't
> >tell the difference and tries to make it a header
> >
> >jesse
> 
> Jesse,
> 
> I'm finding that a template with no headers _always_ has to have the 
> first line blank (vanilla RT 3.6.5). Otherwise I get:
> 
> error:    couldn't parse head; error near: First line not blank
> 
>  Am I missing something?


No. it looks like someone removed my feature at some point :(


> Thanks,
> Steve 
> 

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