[rt-users] RT not generating email for CCs/AdminCCs

[Matt Pounsett]

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We've just recently upgraded our RT install to version 3.6.5.  It  
looks like, under the new version, CC users and AdminCC users aren't  
receiving email about ticket updates.  Requesters *are* getting  
email, so I know RT is capable of sending.  According to my mail  
logs, there isn't even an attempt at sending messages to CC/AdminCC  
users.

I've gone through the new RT_Config.pm and don't see any  
configuration options that directly relate to this.  I'd considered  
that the $RedistributeAutoGeneratedMessages setting might affect  
this, but the AdminCCs and CCs being added are all manually created  
RT users with privileges.

Do we just have the wrong expectation for how RT should be behaving  
here?

I've done a bit of googling around for this, but didn't have much  
luck.  Does this sound familiar to anyone?

My (slightly sanitized) RT_SiteConfig.pm is included below.

My appreciation for any suggestions.
    Matt



Set($rtname, 'Foo');
Set($Organization, "Foo");
Set($Timezone, 'America/Toronto');
Set($OWnerEmail, 'admin at foo.ca');
Set($LogToFile, 'debug');
@LogToSyslogConf = (socket=>'inet');
Set($WebBaseURL, "https://ticket.foo.ca");
Set($RedistributeAutoGeneratedMessages, 'privileged');
@ActiveStatus = qw( new open patched tested stalled );
Set($WebSessionClass , 'Apache::Session::File');
1;

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