[rt-users] RT not generating email for CCs/AdminCCs

[Kenneth Crocker]

Matt,


	Based on your comment about not seeing attempts in the log, it SOUNDS 
like there isn't a specific scrip for XX activity for AdminCc and Cc's, 
but since I'm sure you checked that, so it may be something else. I 
assume these persons were getting email for this activity before? What 
type of updates to the ticket are you talking about? When you upgraded, 
did you do anything with the tables involving scrips? Did you create NEW 
notification scrips or accidentally disable some?


Kenn
LBNL
On 12/6/2007 7:36 AM, Matt Pounsett wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> 
> 
> We've just recently upgraded our RT install to version 3.6.5.  It looks 
> like, under the new version, CC users and AdminCC users aren't receiving 
> email about ticket updates.  Requesters *are* getting email, so I know 
> RT is capable of sending.  According to my mail logs, there isn't even 
> an attempt at sending messages to CC/AdminCC users.
> 
> I've gone through the new RT_Config.pm and don't see any configuration 
> options that directly relate to this.  I'd considered that the 
> $RedistributeAutoGeneratedMessages setting might affect this, but the 
> AdminCCs and CCs being added are all manually created RT users with 
> privileges.
> 
> Do we just have the wrong expectation for how RT should be behaving here?
> 
> I've done a bit of googling around for this, but didn't have much luck.  
> Does this sound familiar to anyone?
> 
> My (slightly sanitized) RT_SiteConfig.pm is included below.
> 
> My appreciation for any suggestions.
>    Matt
> 
> 
> 
> Set($rtname, 'Foo');
> Set($Organization, "Foo");
> Set($Timezone, 'America/Toronto');
> Set($OWnerEmail, 'admin at foo.ca');
> Set($LogToFile, 'debug');
> @LogToSyslogConf = (socket=>'inet');
> Set($WebBaseURL, "https://ticket.foo.ca");
> Set($RedistributeAutoGeneratedMessages, 'privileged');
> @ActiveStatus = qw( new open patched tested stalled );
> Set($WebSessionClass , 'Apache::Session::File');
> 1;
> 
> -----BEGIN PGP SIGNATURE-----
> Version: GnuPG v1.4.6 (Darwin)
> 
> iD8DBQFHWBbmmFeRJ0tjIxERAoySAKCM+Lh3iXrU5AbM3PNa7fKgZzLVIACfdG25
> aoOd1ZGAUIbOh9t+QUDxQ2k=
> =c6aC
> -----END PGP SIGNATURE-----
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in 
> touch today.   Email us at sales at bestpractical.com or call us at +1 617 
> 812 0745.
> 
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy 
> a copy at http://rtbook.bestpractical.com
>