[rt-users] RT not generating email for CCs/AdminCCs
Kenneth Crocker
KFCrocker at lbl.gov
Thu Dec 6 13:21:31 EST 2007
Matt,
Navigate to Congifuration>Global>Scrips and tell me what scrips are
listed. Then, navigate to Congifuration>Queues>(select the queue we are
discussing)>Scrips and tell me what scrips are listed. That will give us
a good start on finding out what is going on.
Kenn
LBNL
On 12/6/2007 10:07 AM, Matt Pounsett wrote:
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> On 2007-Dec-06, at 13:00, Kenneth Crocker wrote:
>
>> Matt,
>>
>>
>> Based on your comment about not seeing attempts in the log, it
>> SOUNDS like there isn't a specific scrip for XX activity for AdminCc
>> and Cc's, but since I'm sure you checked that, so it may be something
>> else. I assume these persons were getting email for this activity
>> before? What type of updates to the ticket are you talking about? When
>> you upgraded, did you do anything with the tables involving scrips?
>> Did you create NEW notification scrips or accidentally disable some?
>>
>
> For that particular behaviour, we're just using the default scrips. I
> haven't specifically checked that because the database we're using is an
> import/upgrade from the old one, and the old (default) scrips should be
> there.. and I haven't made any changes to scrips in well over a year.
>
> I hadn't actually considered that they may have stopped working for some
> reason, but I can check that (I think). I haven't seen any errors
> logged anywhere related to this though, so I'll have to do some reading
> to figure out how to even debug that.
>
> Thanks for the idea. I'll check into it.
>
> Matt
>
>
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