[rt-users] RT not generating email for CCs/AdminCCs

[Matt Pounsett]

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On 2007-Dec-06, at 13:00, Kenneth Crocker wrote:

> Matt,
>
>
> 	Based on your comment about not seeing attempts in the log, it  
> SOUNDS like there isn't a specific scrip for XX activity for  
> AdminCc and Cc's, but since I'm sure you checked that, so it may be  
> something else. I assume these persons were getting email for this  
> activity before? What type of updates to the ticket are you talking  
> about? When you upgraded, did you do anything with the tables  
> involving scrips? Did you create NEW notification scrips or  
> accidentally disable some?
>

For that particular behaviour, we're just using the default scrips.   
I haven't specifically checked that because the database we're using  
is an import/upgrade from the old one, and the old (default) scrips  
should be there.. and I haven't made any changes to scrips in well  
over a year.

I hadn't actually considered that they may have stopped working for  
some reason, but I can check that (I think).  I haven't seen any  
errors logged anywhere related to this though, so I'll have to do  
some reading to figure out how to even debug that.

Thanks for the idea.  I'll check into it.

Matt


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