[rt-users] reply with template

[Todd Chapman]

The same people who wrote RT also wrote a program for templated
replies and it works great.

http://www.bestpractical.com/rtfm/

On 12/7/07, Ruben Lehmann <rlehmann at monzoon.net> wrote:
>
>
>
>
> Hi
>
>
>
> I would like to reply some tickets with different templates. For example I
> have to give an answer to a ticket with a common problem I don't like to
> write the same answer to every ticket with this common problem ether I don't
> like to copy paste the text every time. Is there a way to create a scrip
> with new conditions and buttons or something like that?
>
>
>
> If there is any wiki entry please tell me, I haven't found one.
>
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> Regards
>
> Ruben
>
>
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