[rt-users] reply with template

[Toby Darling]

Hi Ruben

I've just implemented http://wiki.bestpractical.com/view/CannedReplies - 
it's excellent. Just remember that your templates must start with a 
blank line.

Cheers
Toby

Ruben Lehmann wrote:
> Hi 
> 
>  
> 
> I would like to reply some tickets with different templates. For example
> I have to give an answer to a ticket with a common problem I don't like
> to write the same answer to every ticket with this common problem ether
> I don't like to copy paste the text every time. Is there a way to create
> a scrip with new conditions and buttons or something like that?
> 
>  
> 
> If there is any wiki entry please tell me, I haven't found one.
> 
>  
> 
> Regards
> 
> Ruben
> 
>  
> 
> 
> 
> 
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