[rt-users] how to notify my "queue" group that a new ticket is created

[Tom H]

Hi,

I have created a queue "Operations" and a group called "Operations
group", and assigned all available queue rights to that group. This
works in the sense that when the "operations" user logs in, they can see
the available ticket.

However I would like them to be notified that there is a new ticket, but
that is not happening.

Which right should I set, or do I need to add them to the watchers list?

Thanks,

T