[rt-users] how to notify my "queue" group that a new ticket is created

[Christopher Short]

Hi Tom,
RT is mostly web-based these days so users assigned to a queue are expected to notice the new tickets via the "newest unowned tickets" display on their RT homepage. The easiest way for them to be emailed about new tickets is for them to be watchers on that queue, but they will then receive all emails sent to the queue. (Not just new tickets).

I suspect you could also write some clever little scrips to send out emails just when new Tickets are created, but I'm not sure of the details.
Christopher

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tom H
Sent: Tuesday, December 11, 2007 12:47 PM
To: RT Users
Subject: [rt-users] how to notify my "queue" group that a new ticket is created

Hi,

I have created a queue "Operations" and a group called "Operations
group", and assigned all available queue rights to that group. This
works in the sense that when the "operations" user logs in, they can see
the available ticket.

However I would like them to be notified that there is a new ticket, but
that is not happening.

Which right should I set, or do I need to add them to the watchers list?

Thanks,

T
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