[rt-users] Trouble after upgrade

Tue Dec 11 14:07:07 EST 2007

Ok.  It looks like something didn't upgrade properly.  Can't help you on
the Debian upgrade since I always go from source and haven't touched
Debian in years.

It may help to search the lists in a slightly more friendly fashion,
such as http://www.gossamer-threads.com/lists/rt/

Joshua Speer wrote:
> I ran the commands from the README output is below:
>
> /opt/rt3/sbin/rt-setup-database --action schema \
>            --datadir etc/upgrade/<version>
>        /opt/rt3/sbin/rt-setup-database --action acl \
>            --datadir etc/upgrade/<version>
>        /opt/rt3/sbin/rt-setup-database --action insert
> \
>             --datadir etc/upgrade/<version>
>
>      Clear mason cache dir:
>
>        rm -fr /opt/rt3/var/mason_data/obj
>
>
>
>
> /usr/sbin/rt-setup-database-3.6 --action schema
> --datadir /etc/request-tracker3.6/upgrade/3.5.1 
>
> Creating database schema.
> Couldn't find schema file for mysql
>
> ---------------------------------
>
>  /usr/sbin/rt-setup-database-3.6 --action acl
> --datadir /etc/request-tracker3.6/upgrade/3.5.1 
> Couldn't find ACLS for mysql in
> /etc/request-tracker3.6/upgrade/3.5.1
>
> -----------------------------
>
> rt:/usr/share/request-tracker3.6#
> /usr/sbin/rt-setup-database-3.6 --action insert
> --datadir /etc/request-tracker3.6/upgrade/3.5.1
> Creating predefined searches...1.2.3.done.
> Done setting up database content.
>
>
>
> rm -rf /var/cache/request-tracker3.6/mason_data/obj
>
>
> apachectl restart
>
>
> Thanks,
>
> Josh
>
>
>
> --- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
>
>   
>> Did you run all of the upgrade scripts on the
>> database?
>>
>> Joshua Speer wrote:
>>     
>>> I have been running RT3.4, and just upgraded to
>>>       
>> RT3.6
>>     
>>> using the instructions. However when looking at
>>> tickets, I am getting some errors. I did rm the
>>> mason/obj directory a few times. I am running
>>>       
>> debian,
>>     
>>> and upgraded all packages with apt-get upgrade,
>>>       
>> and
>>     
>>> then installed the rt3.6 update.
>>>
>>> Examples:
>>>
>>> HTTP/1.1 200 OK Date: Tue, 11 Dec 2007 18:05:58
>>>       
>> GMT
>>     
>>> Server: Apache/1.3.34 (Debian) mod_perl/1.29
>>>       
>> Pragma:
>>     
>>> no-cache Cache-control: no-cache Keep-Alive:
>>> timeout=15, max=95 Connection: Keep-Alive,
>>>       
>> Keep-Alive
>>     
>>> Transfer-Encoding: chunked, chunked Content-Type:
>>> text/html; charset=iso-8859-1
>>> System error
>>>
>>> error: 	RT::Ticket::Reminders Unimplemented in
>>> HTML::Mason::Commands.
>>>
>>>       
> (/usr/share/request-tracker3.6/html/Ticket/Elements/Reminders
>   
>>> line 58) 
>>> context: 	
>>> ... 	
>>> 491: 	 else {
>>> 492: 	 my ( $package, $filename, $line );
>>> 493: 	 ( $package, $filename, $line ) = caller;
>>> 494: 	
>>> 495: 	 die "$AUTOLOAD Unimplemented in $package.
>>> ($filename line $line) \n";
>>> 496: 	 }
>>> 497: 	
>>> 498: 	}
>>> 499: 	
>>> ... 	
>>> code stack: 	
>>> /usr/share/perl5/DBIx/SearchBuilder/Record.pm:495
>>>
>>>       
> /usr/share/request-tracker3.6/html/Ticket/Elements/Reminders:58
>   
> /usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:77
>   
> /usr/share/request-tracker3.6/html/Widgets/TitleBox:49
>   
> /usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:80
>   
> /usr/share/request-tracker3.6/html/Ticket/Display.html:56
>   
> /usr/share/request-tracker3.6/html/Widgets/TitleBox:49
>   
> /usr/share/request-tracker3.6/html/Ticket/Display.html:57
>   
>>> /usr/share/request-tracker3.6/html/autohandler:279
>>>
>>>
>>> There is no raw error.
>>>
>>> HTTP/1.1 200 OK Date: Tue, 11 Dec 2007 18:10:40
>>>       
>> GMT
>>     
>>> Server: Apache/1.3.34 (Debian) mod_perl/1.29
>>>       
>> Pragma:
>>     
>>> no-cache Cache-control: no-cache Keep-Alive:
>>> timeout=15, max=96 Connection: Keep-Alive,
>>>       
>> Keep-Alive
>>     
>>> Transfer-Encoding: chunked, chunked Content-Type:
>>> text/html; charset=iso-8859-1
>>> System error
>>>
>>> error: 	RT::CustomField::LinkValueTo Unimplemented
>>>       
>> in
>>     
>>> HTML::Mason::Commands.
>>>
>>>       
> (/usr/share/request-tracker3.6/html/Elements/ShowCustomFields
>   
>>> line 56) 
>>> context: 	
>>> ... 	
>>> 491: 	 else {
>>> 492: 	 my ( $package, $filename, $line );
>>> 493: 	 ( $package, $filename, $line ) = caller;
>>> 494: 	
>>> 495: 	 die "$AUTOLOAD Unimplemented in $package.
>>> ($filename line $line) \n";
>>> 496: 	 }
>>> 497: 	
>>> 498: 	}
>>> 499: 	
>>> ... 	
>>> code stack: 	
>>> /usr/share/perl5/DBIx/SearchBuilder/Record.pm:495
>>>
>>>       
> /usr/share/request-tracker3.6/html/Elements/ShowCustomFields:56
>   
> /usr/share/request-tracker3.6/html/Ticket/Elements/ShowCustomFields:46
>   
> /usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:59
>   
> /usr/share/request-tracker3.6/html/Widgets/TitleBox:49
>   
> /usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:60
>   
> /usr/share/request-tracker3.6/html/Ticket/Display.html:56
>   
> /usr/share/request-tracker3.6/html/Widgets/TitleBox:49
>   
> /usr/share/request-tracker3.6/html/Ticket/Display.html:57
>   
>>> /usr/share/request-tracker3.6/html/autohandler:279
>>> raw error
>>>
>>>
>>>
>>> Installed versions:
>>>
>>> perl                             5.8.8-7etch1
>>> libhtml-mason-perl               1.35-3
>>> libdbix-searchbuilder-perl       1.45-2
>>>
>>> Thanks,
>>>
>>> Josh
>>>
>>>
>>>      
>>>       
> ____________________________________________________________________________________
>   
>>> Never miss a thing.  Make Yahoo your home page. 
>>> http://www.yahoo.com/r/hs
>>> _______________________________________________
>>>
>>>       
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>   
>>> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>>>
>>> If you sign up for a new RT support contract
>>>       
>> before December 31, we'll take
>>     
>>> up to 20 percent off the price. This sale won't
>>>       
>> last long, so get in touch today. 
>>     
>>>     Email us at sales at bestpractical.com or call us
>>>       
>> at +1 617 812 0745.
>>     
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials
>>>       
>> from O'Reilly Media. 
>>     
>>> Buy a copy at http://rtbook.bestpractical.com
>>>   
>>>       
>
>
>
>       ____________________________________________________________________________________
> Looking for last minute shopping deals?  
> Find them fast with Yahoo! Search.  http://tools.search.yahoo.com/newsearch/category.php?category=shopping
>   