[rt-users] Problem with outgoing mail

[Keith]

Your description of the problem lead me to a working solution, so thanks
very much! Below is how I got it working in case anyone else has this issue.

I went to the #postfix chatroom on irc.freenode.net and asked about how to
set up Postfix to use an external SMTP server to send mail. Someone told me
to look into setting up Postfix to use Smarthost with Authentication. Found
this link below for setting up Postfix to use Yahoo SMTP.

http://efflandt.freeshell.org/sbc-smtp-auth.html

Just changed the host information to my own email server information and
everything is working great now!

Keith

On Dec 12, 2007 9:18 AM, Sven Sternberger <sven.sternberger at desy.de> wrote:

> Hello Keith!
>
> I think the problem is maybe the fact that the mail protocol
> has two sender. The first is the envelope sender, "the real one",
> the second is the body "From:" where you can write whatever you
> think is a good idea. The first on is something like
> "apache at machine.domain.xx", the second one is what you set
> as configuration in RT.
>
> What I suspect is that your postfix config is not set up in the
> right way.
> Try to send as root s simple mail 'mail -s "testme" you at youdomain.xxx'
> Look if this mail is send, if not you have to look for
> the postfix config. I expect that you try to send the mail directly
> to the customer, but most mta wont accept mails from unknown
> servers directly. So you should send them to a relayhost, maybe
> your company mta, or your isp mta
>
> hope this helps!
>
> sven
>
> On Di, 2007-12-11 at 13:42 -0500, Keith wrote:
> > I'm trying to set RT up on a test server so I can evaluate it for my
> > job. I've got it all installed and working except for sending outgoing
> > mail. I've got Postfix installed as my MTA and it works fine itself as
> > far as I can tell. But when I send messages to the domain of what will
> > most likely be the customers receiving mail I get back:
> >
> > 450 4.1.8 <user at localhost>: Sender address rejected: Domain not found
> > (in reply to RCPT TO command))
> >
> > user at localhost is the user that RT is running as (changed to that
> > because I don't want to send my server info out to the whole list).
> > I've got $CorrespondAddress and $CommentAddress both defined, and
> > email addresses defined for each queue as well, including the General
> > queue that all incoming mail goes to. When I look at the Outgoing mail
> > in RT from the Ticket information, it has the correct From: and Reply
> > To: email addresses in the header information. But the Postfix
> > mail.log is saying that the From: address is my user at localhost
> > address.
> > I've done a test with Postfix logging in locally with telnet, setting
> > the From: and To: addresses to exactly what they should be coming from
> > RT and the mail goes through fine. So the fact that my test server
> > isn't the actual domain that the email is coming from isn't the
> > problem. This won't be the case on the live server either. Postfix
> > will be on the machine solely as a means for local programs to send
> > mail.
> >
> > It's something in the way RT is sending the mail as far as I can tell
> > that's causing the problem. Anyone able to assist with this?
> >
> > Keith
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> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll
> take
> up to 20 percent off the price. This sale won't last long, so get in touch
> today.
>    Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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