[rt-users] Scrip 2 ignoring CCs added by scrip 1

[Jean-Michel Cazaux]

Hello RT gurus,
 
I have been chewing and RT problem all day, and having lost the will to
live on it (almost), and thought that I would rather call in "the ones
who know"...
 
I do have a scrip that set ticket CCs according to the requestors email
domain. It is called "090 - xxxx" and works fine.
 
I do have another scrip which uses the standard "On Create AutoReply"
that is called "100 - On Create Autoreply...." and another one that
notify CCs that is called "104 - On Create Notify CCs...".
 
When I create a ticket via mail Ccing people, those people are added as
CC to the ticket and are notified accordingly.
 
When CCs are added by my "090 - xxxx" scrip, they are appearing as CC on
the ticket (so "090 - xxx" works !), but they are not notified by "104 -
On Create Notify CCs..." (though they are notified by subsequent
replies).
 
My understanding is that scrip are executed in the order of their
name... So I would guess that when "104 - On Create Notify CCs..." is
executed, "090 - xxxx" already added the CCs to the ticket, but the CCs
added by "090" are ignored by "104".
 
Is there a kind of "flush" to do to make sure the modified data is
actually stored and available to next scrips ?
 
Any other idea ? 
 
--
  
Jean-Michel Cazaux
Head of Technology
Eckoh UK Limited
Telford House, Corner Hall,
Hemel Hempstead, Hertfordshire HP3 9HN 
 
T 08701 107129
F 08701 107107
M n/a
W  www.eckoh.com
 
Winner, Best Use of Technology Partnership, CCA Excellence Awards 2007
 
Winner, Innovation of the Year Award, Transport Innovations 2007
   
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