[rt-users] CFs in Templates?

[JB Segal]

According to http://wiki.bestpractical.com/view/Template_Fields
"Key  Name                 Meaning
      CustomField-<id#> => custom field value"

But creating a per-queue 'Correspondence' template which looks exactly
like the Global 'Correspondence' template with 
CustomField-10: yes
CustomField-18: yes
prepended (or just
CustomField-10
CustomField-18
)

just ends me up with a mail message with the lines
Customfield-10: yes
Customfield-18: yes

in the headers.

Neither
http://wiki.bestpractical.com/view/Template
nor Template_Fields discuss a more detailed mechanism for pulling this
data out of a ticket and in to mail.

Any help will be much appreciated.
JB
--
JB Segal                 617-886-5575            www.smartertravel.com
Systems/Network Admin.   465 Medford St. Ste 400 www.bookingbuddy.com
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