[rt-users] CFs in Templates?

[Gene LeDuc]

I'm not sure what your end goal is, but I use the following subroutine in 
my templates when I need to get CFs.  It's mostly from various wiki examples.

   ### Returns custom field value
   ### get_custom($field_name)
   sub get_custom {
     my $target_name = $_[0];
     my $val = $Ticket->FirstCustomFieldValue($target_name);
     return $val if defined $val;
     return undef;
   }

If your CF is named "blahblah" then you get the value with
   $cfval = get_custom('blahblah');

Returns undef if it's not allowed to get the CF or it doesn't exist.

Regards,
Gene

At 07:29 AM 12/13/2007, JB Segal wrote:
>According to http://wiki.bestpractical.com/view/Template_Fields
>"Key  Name                 Meaning
>       CustomField-<id#> => custom field value"
>
>But creating a per-queue 'Correspondence' template which looks exactly
>like the Global 'Correspondence' template with
>CustomField-10: yes
>CustomField-18: yes
>prepended (or just
>CustomField-10
>CustomField-18
>)
>
>just ends me up with a mail message with the lines
>Customfield-10: yes
>Customfield-18: yes
>
>in the headers.
>
>Neither
>http://wiki.bestpractical.com/view/Template
>nor Template_Fields discuss a more detailed mechanism for pulling this
>data out of a ticket and in to mail.
>
>Any help will be much appreciated.
>JB
>--
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University