[rt-users] CFs in Templates?

[Gene LeDuc]

Thanks for clearing that up, Steve.  I wasn't aware of #2.

Gene

At 09:34 AM 12/13/2007, Stephen Turner wrote:

>At Thursday 12/13/2007 12:07 PM, JB Segal wrote:
>
>>So how does this mesh with the below-quoted Template Field
>>'CustomField-<id#>'? It _looks_ like that's just supposed to Do The
>>Right Thing, but it obviously doesn't.
>>
>>Oh! Or is this a poor naming thing, and really the template field
>>should be named something more like CustomHeader or some such?
>>
>>JB
>
>I think there's some confusion with the term "template". The word is used 
>for two completely different areas of RT functionality:
>
>1. To describe predefined outgoing email message specifications (as in 
>Config -> Global -> Templates)
>2. To define data-upload format (Tools->Offline)
>
>The code Gene posted relates to 1 whereas the CustomField-<id#> specifier 
>relates to 2.
>
>Steve


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University