R: [rt-users] Having problems with a default install of 3.6.5

[Gianluca Cecchi]

In my fc6 install of 3.6.5 the log directory is /var/log/rt3/
The httpd process runs as apache user and the permissions of the log directory are
[root at rt ~]# ll -d /var/log/rt3/
drwxrwxr-x 2 root apache 4096 Oct  5 12:49 /var/log/rt3/

Check with yours and report eventually

HIH,
Gianluca 

> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
> di Mike Gracy
> Inviato: venerdì 14 dicembre 2007 0.02
> A: RT-Users at lists.bestpractical.com
> Oggetto: [rt-users] Having problems with a default install of 3.6.5
> 
> I configured and installed it, I can login with the default 
> root account.
> I click on Configuration and get sent back to the Home - RT 
> at a glance page.
> I'm unable to get to the config page.  I've been scouring the 
> httpd error and system messages log and not finding anything 
> that helps.
> I tried turning on the log file in SiteConfig, but that 
> errored out, stating that it couldn't open/create rt.log.  I 
> should think the default permissions to /opt/rt3/var/log 
> would have allowed for this 
> automatically.   I'm at a bit of a loss here.
> I'm needing to solve this because I need to migrate a 3.0.12 
> database from another machine to this one.  I've already done 
> the db import and upgrades without error, but it does me no 
> good if I can't get in the Configuration page.
> Help?
> 
> --
> Mike Gracy
> www.MyPoints.com
> Unix/Network Sysadmin
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