[rt-users] CannedReplies on Create

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Fri Dec 14 15:15:50 EST 2007


The CannedReplies callback has done wonders for our staff with regards
to frequent requests, whether it be for temporary admin rights to
install software updates or when a better computer comes available,
allowing us to notify possible recipients.

The question that has been posed to me (and I have bald spots from
trying this out) is if the CannedReplies can be instituted on ticket
creation, rather than on update.

Any thoughts or ideas to kick me in the right direction?

Drew




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