[rt-users] Trouble after upgrade

[Drew Barnes]

What version of SearchBuilder are you using?  I notice that initially
you list it as 1.45 whereas 1.49 (at least) is out.

Joshua Speer wrote:
> Drew, 
>
> Thanks again for your replies. I had found that thread
> last week when you first started helping me.
> Unfortunately this wasn't the fix for me. I have been
> searching the gossamer threads looking for anything
> that might be a possibility, but haven't found the fix
> yet.
>
> --- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
>
>   
>> This post from April regarded Reminders, but it
>> seems very much like the
>> problem you are describing.
>> Found my problem. Turns out I had an old
>> DBIx::SearchBuilder installed
>> *in* a
>> different dir (from an old Perl install), and
>> somehow it was being used
>> instead of the new one. I deleted the old DBIx,
>> cleaned the Mason cache,
>> restarted httpd, and all's well now with Reminders.
>>
>> hope that helps someone;
>>
>> -- Gary Oberbrunner
>>
>> I would start a CPAN shell and install
>> DBIx::SearchBuilder to make sure
>> you have the latest.
>>
>>
>> Joshua Speer wrote:
>>     
>>> OK so here is the latest, I have put the source on
>>>       
>> the
>>     
>>> server, and ran make depends, and all dependancies
>>> have been satisfied. Also, I have removed and
>>> conflicting older packages. This appears to be
>>> something with the new implementation of
>>>       
>> reminders,
>>     
>>> and mason not being configured for it properly? Is
>>> their any location that needs to have reminders
>>> specified for mason?
>>>
>>> Thanks,
>>>
>>> Josh
>>>
>>> --- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>
>>>       
>> wrote:
>>     
>>>   
>>>       
>>>> Not exactly the same error but similar.  Perhaps
>>>> this can either help or
>>>> get you started poking through things.
>>>>
>>>>     
>>>>         
> http://www.gossamer-threads.com/lists/rt/users/64920#64920
>   
>>>   
>>>       
>>>> Joshua Speer wrote:
>>>>     
>>>>         
>>>>> Here is the raw error when I try to create a new
>>>>> ticket:
>>>>>
>>>>> RT::CustomField::MatchPattern Unimplemented in
>>>>> HTML::Mason::Commands.
>>>>>
>>>>>       
>>>>>           
> (/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
>   
>>>   
>>>       
>>>>> line 65) 
>>>>>
>>>>>
>>>>> Trace begun at
>>>>> /usr/share/perl5/HTML/Mason/Exceptions.pm line
>>>>>           
>> 129
>>     
>>>>>       
>>>>>           
> HTML::Mason::Exceptions::rethrow_exception('RT::CustomField::MatchPattern
>   
>>>   
>>>       
>>>>> Unimplemented in HTML::Mason::Commands.
>>>>>
>>>>>       
>>>>>           
> (/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
>   
>>>   
>>>       
>>>>> line 65) ^J') called at
>>>>> /usr/share/perl5/DBIx/SearchBuilder/Record.pm
>>>>>           
>> line
>>     
>>>>>       
>>>>>           
>>>> 495
>>>>     
>>>>         
> DBIx::SearchBuilder::Record::AUTOLOAD('RT::CustomField=HASH(0x8324654)',
>   
>>>   
>>>       
>>>>> undef) called at
>>>>>
>>>>>       
>>>>>           
> /usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
>   
>>>   
>>>       
>>>>> line 65
>>>>> HTML::Mason::Commands::__ANON__('CustomFields',
>>>>> 'RT::CustomFields=HASH(0x9af2760)', 'ARGSRef',
>>>>> 'HASH(0x960f230)') called at
>>>>> /usr/share/perl5/HTML/Mason/Component.pm line
>>>>>           
>> 135
>>     
>>>>>       
>>>>>           
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x83240c0)',
>   
>>>   
>>>       
>>>>> 'CustomFields',
>>>>>       
>>>>>           
>>>> 'RT::CustomFields=HASH(0x9af2760)',
>>>>     
>>>>         
>>>>> 'ARGSRef', 'HASH(0x960f230)') called at
>>>>> /usr/share/perl5/HTML/Mason/Request.pm line 1251
>>>>> eval {...} at
>>>>>       
>>>>>           
>>>> /usr/share/perl5/HTML/Mason/Request.pm
>>>>     
>>>>         
>>>>> line 1246
>>>>> HTML::Mason::Request::comp(undef, undef,
>>>>> 'CustomFields',
>>>>>       
>>>>>           
>>>> 'RT::CustomFields=HASH(0x9af2760)',
>>>>     
>>>>         
>>>>> 'ARGSRef', 'HASH(0x960f230)') called at
>>>>>
>>>>>       
>>>>>           
> /usr/share/request-tracker3.6/html/Ticket/Create.html
>   
>>>   
>>>       
>>>>> line 247
>>>>> HTML::Mason::Commands::__ANON__('Queue', 4,
>>>>>       
>>>>>           
>>>> 'Queue',
>>>>     
>>>>         
>>>>> 4) called at
>>>>>       
>>>>>           
>>>> /usr/share/perl5/HTML/Mason/Component.pm
>>>>     
>>>>         
>>>>> line 135
>>>>>
>>>>>       
>>>>>           
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x97fa2f0)',
>   
>>>   
>>>       
>>>>> 'Queue', 4, 'Queue', 4) called at
>>>>> /usr/share/perl5/HTML/Mason/Request.pm line 1256
>>>>> eval {...} at
>>>>>       
>>>>>           
>>>> /usr/share/perl5/HTML/Mason/Request.pm
>>>>     
>>>>         
>>>>> line 1246
>>>>> HTML::Mason::Request::comp(undef, undef, undef,
>>>>> 'Queue', 4, 'Queue', 4) called at
>>>>> /usr/share/perl5/HTML/Mason/Request.pm line 915
>>>>>
>>>>>       
>>>>>           
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)',
>   
>>>   
>>>       
>>>>> 'Queue', 4) called at
>>>>> /usr/share/request-tracker3.6/html/autohandler
>>>>>       
>>>>>           
>>>> line
>>>>     
>>>>         
>>>>> 279
>>>>> HTML::Mason::Commands::__ANON__('Queue', 4)
>>>>>           
>> called
>>     
>>>>>       
>>>>>           
>>>> at
>>>>     
>>>>         
>>>>> /usr/share/perl5/HTML/Mason/Component.pm line
>>>>>           
>> 135
>>     
>>>>>       
>>>>>           
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x87f0858)',
>   
>>>   
>>>       
>>>>> 'Queue', 4) called at
>>>>> /usr/share/perl5/HTML/Mason/Request.pm line 1251
>>>>> eval {...} at
>>>>>       
>>>>>           
>>>> /usr/share/perl5/HTML/Mason/Request.pm
>>>>     
>>>>         
>>>>> line 1246
>>>>> HTML::Mason::Request::comp(undef, undef, undef,
>>>>> 'Queue', 4) called at
>>>>> /usr/share/perl5/HTML/Mason/Request.pm line 460
>>>>> eval {...} at
>>>>>       
>>>>>           
>>>> /usr/share/perl5/HTML/Mason/Request.pm
>>>>     
>>>>         
>>>>> line 460
>>>>> eval {...} at
>>>>>       
>>>>>           
>>>> /usr/share/perl5/HTML/Mason/Request.pm
>>>>     
>>>>         
>>>>> line 412
>>>>>
>>>>>       
>>>>>           
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)')
>   
>>>   
>>>       
>>>>> called at
>>>>>       
>>>>>           
> === message truncated ===
>
>
>
>       ____________________________________________________________________________________
> Never miss a thing.  Make Yahoo your home page. 
> http://www.yahoo.com/r/hs
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>