[rt-users] New Ticket Command Line

[christoffv at bercoexpress.co.za]

Hi all

Thanks for a very good ticket system, currently busy testing and 
deploying it, so far very impressed. As you all know it is always 
difficult to deploy a new system to users. I want to use our current 
helpdesk front-end to populate the RT tickets.

I was thinking of using a php front end with some fields and dropdown 
that will help with this. So far worked out to use the command line rt 
command to populate the most common fields. My question is how do you 
populate a custom field. This is what I am currenlty using,

rt create -t ticket set requestor="me at company.com" set subject="urgent 
contact request" set queue=users set text="Help me very vinnig, ek soek 
vir babsie" set branch="JNB"

Each time I run the command give give me an error, # branch: Unknown field.

The branch is my customfield. I would really appriciate the help from 
anybody that can shed some light on this issue.

Thanks a mil.
Christoff


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