[rt-users] New Ticket Command Line

[Helmuth Ramirez]

It requires a different syntax

From
http://search.cpan.org/src/JESSE/RT-Extension-CommandByMail-0.05/README 

   Custom field values
    Manage custom field values. Could be used multiple times.

        CustomField.{C<CFName>}: <custom field value>
        AddCustomField.{C<CFName>}: <custom field value>
        DelCustomField.{C<CFName>}: <custom field value>

    Short forms:

        CF.{C<CFName>}: <custom field value>
        AddCF.{C<CFName>}: <custom field value>
        DelCF.{C<CFName>}: <custom field value>

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
christoffv at bercoexpress.co.za
Sent: Tuesday, December 18, 2007 1:44 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] New Ticket Command Line

Hi all

Thanks for a very good ticket system, currently busy testing and 
deploying it, so far very impressed. As you all know it is always 
difficult to deploy a new system to users. I want to use our current 
helpdesk front-end to populate the RT tickets.

I was thinking of using a php front end with some fields and dropdown 
that will help with this. So far worked out to use the command line rt 
command to populate the most common fields. My question is how do you 
populate a custom field. This is what I am currenlty using,

rt create -t ticket set requestor="me at company.com" set subject="urgent 
contact request" set queue=users set text="Help me very vinnig, ek soek 
vir babsie" set branch="JNB"

Each time I run the command give give me an error, # branch: Unknown
field.

The branch is my customfield. I would really appriciate the help from 
anybody that can shed some light on this issue.

Thanks a mil.
Christoff


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