[rt-users] Remove requestor on create?

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Tue Dec 18 15:19:31 EST 2007


You could set up a separate queue and not use an autoreply scrip.

Millard, Matt wrote:
> I'm looking for a way to remove the requestor from server generated
> email tickets.  These would be from "root at sys1.example.com" or
> "alom-admin at sys1000.example.com". Basically what I'm trying to prevent
> is any email getting sent back out of RT to a system that is simply
> going to bounce the email.  Our servers don't accept incoming mail and
> bounce it back to Exchange.  
>
> Any thoughts on how I could do this?  I've looked through the wiki and
> didn't find anything like this.
>
> Matt
>
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