[rt-users] RT stopped sending mail / No recipients found. Not sending.

[Stephen Turner]

At Thursday 12/20/2007 01:26 PM, Kenneth Crocker wrote:
>Alexander,
>
>         I agree. If RT could not access the DB, then a lot of 
> things would not be working. However, my point was really that 
> based on the content of the error message, RT thinks that it hasn't 
> FOUND the recipient. There could, and probably are, many possible 
> reasons for that. Perhaps after accessing the DB, the data gets 
> lost in transition or put into an area that got misnamed or is not 
> accessible for some reason. I am not a "Systems" guy when it comes 
> to playing with those technologies (UNIX, ORACLE, MySQL, etc.), but 
> I have been in the business for a long time and my debugging skills 
> tell me that RT is having trouble with either capturing the data or 
> finding/recognizing it after it has been captured/found/stored. 
> Somewhere in that process, the data is either getting lost or it 
> becomes unrecognizable, ergo the error message you're getting. 
> Sorry I can't be of more help. I am REALLY interested in what you 
> DO find when you get the problem resolved. Best of luck.
>
>Kenn
>LBNL

The "No recipients found" message just means that the scrip decided 
that nobody should receive mail for this transaction - it doesn't 
mean that data is missing or corrupt. For example - if you have a 
scrip with action 'Notify AdminCcs' and there are no AdminCcs for the 
ticket or queue, you'll see this message in the log.

Steve