[rt-users] RT stopped sending mail / No recipients found. Not sending.

[Kenneth Crocker]

Stephen,


	AAAAAHHHHHHH! Kool. I just learned something. Then I really can't see 
why RT can't find a recipient unless there is some disconnection between 
what RT is looking for and where it looks for it. Alexander said there 
were no changes to RT. The scrips are triggering, RT is looking, nothing 
is found, no email goes out, but probably would have if RT had found a 
recipient. I'm sure he checked the "organization" set to the DNS name of 
the host" problem from before. I'm at a loss, but that's no big surprise 
since I am just now getting to learn about the "internals" of RT. Hope 
someone has an idea that works for him.


Kenn
LBNL

On 12/20/2007 10:44 AM, Stephen Turner wrote:
> At Thursday 12/20/2007 01:26 PM, Kenneth Crocker wrote:
>> Alexander,
>>
>>         I agree. If RT could not access the DB, then a lot of things 
>> would not be working. However, my point was really that based on the 
>> content of the error message, RT thinks that it hasn't FOUND the 
>> recipient. There could, and probably are, many possible reasons for 
>> that. Perhaps after accessing the DB, the data gets lost in transition 
>> or put into an area that got misnamed or is not accessible for some 
>> reason. I am not a "Systems" guy when it comes to playing with those 
>> technologies (UNIX, ORACLE, MySQL, etc.), but I have been in the 
>> business for a long time and my debugging skills tell me that RT is 
>> having trouble with either capturing the data or finding/recognizing 
>> it after it has been captured/found/stored. Somewhere in that process, 
>> the data is either getting lost or it becomes unrecognizable, ergo the 
>> error message you're getting. Sorry I can't be of more help. I am 
>> REALLY interested in what you DO find when you get the problem 
>> resolved. Best of luck.
>>
>> Kenn
>> LBNL
> 
> The "No recipients found" message just means that the scrip decided that 
> nobody should receive mail for this transaction - it doesn't mean that 
> data is missing or corrupt. For example - if you have a scrip with 
> action 'Notify AdminCcs' and there are no AdminCcs for the ticket or 
> queue, you'll see this message in the log.
> 
> Steve
> 
> 
> 
>