[rt-users] Autoreply not working?

Bill Fischer mndud3 at gmail.com
Fri Dec 21 18:46:06 EST 2007


Good day,

I've got an email alias set up.  I send it email from the email address
associated with my RT user account.  A ticket is created, but I don't get a
response back.

I discovered and changed the RedistributeAutoGeneratedMessages variable in
our RT_SiteConfig.pm file.  I set it to 1 instead of 'privileged'.  This
changed the behavior in the rt.log.  Instead of stating:
Not redistributing this message to unprivileged users based on site
configuration.

I now get the following for both Scrip #3 (on create autoreply) and Scrip
#4:
No recipients found. Not sending.

I also changed the NotifyActor value to 1.  Same result.

I'm fairly new to RT.  This is a new install and we've never had this
working.   Am I missing something?

Summary: RT 3.6.5 Using Apache with mod_perl.  Details from Configuration ->
Tools -> System Configuration are below.

Thanks!

Bill Fischer

Perl v5.8.4 under solaris   Apache v1.27;  Apache::Connection v1.00;
Apache::Constants v1.09;  Apache::DBI v1.06;  Apache::Server v1.01;
Apache::Session v1.83;  Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::MySQL v1.00;  Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable
v1.00;  Apache::Session::Store::DBI v1.02;  Apache::Session::Store::MySQL
v1.04;  Apache::Status v2.03;  Apache::Symbol v1.31;  Apache::Table v0.01;
AutoLoader v5.60;  B v1.02;  base v2.05;  bytes v1.01;
Cache::Simple::TimedExpiry v0.27;  capitalization v0.03;  Carp v1.02;  CGI
v3.11;  CGI::Cookie v1.26;  CGI::Util v1.5;  Class::Container v0.12;
Class::Data::Inheritable v0.06;  Class::ReturnValue v0.55;  Clone v0.28;
constant v1.04;  Cwd v3.25;  Data::Dumper v2.121;  Date::Format v2.22;
Date::Parse v2.27;  DBD::mysql v4.005;  DBI v1.601;  DBIx::SearchBuilder
v1.48;  DBIx::SearchBuilder::Union v0;  DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.15;  Devel::StackTraceFrame v0.6;  Devel::Symdump v2.08;
Digest::base v1.00;  Digest::MD5 v2.33;
 DynaLoader v1.05;  Encode v1.99_01;  Encode::Alias v1.38;  Encode::Config
v1.07;  Encode::Encoding v1.33;  Errno v1.09;  Exception::Class v1.23;
Exception::Class::Base v1.2;  Exporter v5.58;  Exporter::Heavy v5.58;  Fcntl
v1.05;  File::Basename v2.72;  File::Glob v1.02;  File::Path v1.06;
File::Spec v3.25;  File::Spec::Unix v1.5;  File::Temp v0.18;  FileHandle
v2.01;  HTML::Element v3.23;  HTML::Entities v1.35;  HTML::Formatter v2.04;
HTML::FormatText
 v2.04;  HTML::Mason v1.37;  HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;  HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;  HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;  HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;  HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;  HTML::Scrubber v0.08;  HTML::Tagse
t v3.10;  HTML::TreeBuilder v3.23;  HTTP::Date v1.47;  I18N::LangTags v0.35;
integer v1.00;  IO v1.23;  IO::File v1.14;  IO::Handle v1.27;  IO::InnerFile
v2.110;  IO::Lines v2.110;  IO::ScalarArray v2.110;  IO::Seekable v1.1;
IO::WrapTie v2.110;  IPC::Open2 v1.01;  IPC::Open3 v1.0106;  lib v0.5565;
Lis
t::Util v1.19;  Locale::Maketext v1.10;  Locale::Maketext::Fuzzy v0.10;
Locale::Maketext::Lexicon v0.64;  Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.20;  Log::Dispatch::Base v1.09;  Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;  Log::Dispatch::Screen v1.17;  Mail::Address
v2.02;  Mail::Field v2.02;  Mail::Field::AddrList v2.02;  Mail::Field::Date
v2.02;  Mail::Field::Generic v2.02;  Mail::Header v2.02;  Mail::Internet
v2.02;Mail::Util v2.02;  MIME::Base64 v3.07;  MIME::Body v5.425;
MIME::Decoder v5.425;  MIME::Entity v5.425;  MIME::Field::ContDisp v5.425;
MIME::Field::ConT
raEnc v5.425;  MIME::Field::ContType v5.425;  MIME::Field::ParamVal v5.425;
MIME::Head v5.425;  MIME::Parser v5.425;  MIME::QuotedPrint v3.07;
MIME::Tools v5.425;  MIME::Words v5.425;  mod_perl v1.29;
Module::Versions::Report v1.03;  overload v1.01;  Params::Validate v0.89;
re v0.04;  Regexp::Common v2.120;  Regexp::Common::delimited v2.104;  RT
v3.6.5;  RT::Interface::Email v2;  Scalar::Util v1.19;  SelectSaver v1.00;
Storable v2.12;  strict v1.03;  Symbol v1.05;  Text::Template v1.44;
Text::Wrapper v1.01;  Time::HiRes v1.9708;  Time::JulianDay v2003.1125;
Time::Local v1.07;  Time::ParseDate v2006.0814;  Time::Timezone v2006.0814;
Time::Zone v2.22;  UNIVERSAL v1.01;  UNIVERSAL::require v0.11;  URI v1.35;
URI::Escape v3.28;  utf8 v1.03;  vars v1.
01;  warnings v1.03;  warnings::register v1.00;  XSLoader v0.02;


RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress <hidden>
RT::CorrespondAddress <hidden>
RT::DatabaseHost localhost
RT::DatabaseName <hidden>
RT::DatabasePassword Password not printed
RT::DatabasePort 3306
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser <hidden>
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/Ticket/Display.html?id=__id__">__Subjec
t__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority,
'__NEWLINE__', '', '<small>__Requestors__</small>',
'<small>__CreatedRelative__</smal
l>', '<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat "%s via RT" <%s>
RT::FriendlyToLineFormat "%s of <hidden> Ticket #%s":;
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFile debug
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::OldestTransactionsFirst 1
RT::Organization example.com
RT::OwnerEmail root
RT::RTAddressRegexp ^rt\@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages 1
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/sbin/sendmail
RT::ShowTransactionImages 1
RT::StrictLinkACL 1
RT::Timezone US/Central
RT::UseFriendlyFromLine 1
RT::VERSION 3.6.5
RT::VarPath /opt/rt3/var
RT::WebBaseURL <hidden>
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebPort 443
RT::WebURL <hidden>
RT::rtname <hidden>

Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 4) configuration:
  Platform:
    osname=solaris, osvers=2.10, archname=sun4-solaris-64int
    uname='sunos localhost 5.10 sun4u sparc SUNW,Ultra-2'
    config_args=''
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef use5005threads=undef useithreads=undef
usemultiplicity=undef
    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
    use64bitint=define use64bitall=undef uselongdouble=undef
    usemymalloc=n, bincompat5005=undef
  Compiler:
    cc='gcc', ccflags ='-D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
-D_TS_ERRNO',
    optimize='-O',
    cppflags=''
    ccversion='Sun WorkShop', gccversion='', gccosandvers=''
    intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=87654321
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
    ivtype='long long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
    alignbytes=8, prototype=define
  Linker and Libraries:
    ld='gcc', ldflags =''
    libpth=/lib /usr/lib /usr/ccs/lib
    libs=-lsocket -lnsl -ldl -lm -lc
    perllibs=-lsocket -lnsl -ldl -lm -lc
    libc=/lib/libc.so, so=so, useshrplib=true, libperl=libperl.so
    gnulibc_version=''
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-R
/usr/perl5/5.8.4/lib/sun4-solaris-64int/CORE'
    cccdlflags='-fPIC', lddlflags='-G'
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